Last week I attended a great webinar (sponsored by the Next Level Purchasing Association) on Procurement Innovation where Peter Nero from Denali Group discussed just how critical a customer service orientation is to the future of procurement within the organization. While I listened to him discuss some of the changes procurement will need to make to improve the status quo, I couldn’t help but think about how sales reps deal with demanding customers on a regular basis. And for them, not satisfying those customers often means not getting a sale.
This week, our webinar notes are on ‘What’s Next for Procurement”, the monthly Next Level Purchasing Association member call featuring Peter Nero from Denali Group. If you are not a member of the NLPA, I encourage you to join – it is easy and free. Click here for more information.
While this presentation is not available as a recording, you can read a whitepaper by Denali Group on their Procurement Innovation Research for 2011.
Gypsum was the first category I was asked to do research for – truthfully, it was very early in my career and I think my manager was trying to productively keep me busy. But the process was a good learning experience and I think I added real value to the team. For lack of a reason to pick any other product or service, I’ll start with gypsum here too.
Gypsum is used to make plaster and plasterboard – basically drywall. So if you are sourcing in the construction category, and your General Contractor is not responsible for materials costs/purchases, you might find yourself bidding this out.