I read an article a few years ago about being friendly in an attempt to deliver better customer service. Shortly after that, I put a smiley face on my keyboard next to the phone. It is to help remind me to answer the phone with a smile in my voice. I don’t always feel like doing that. I get tired or frustrated or distracted like everyone else.
One of the interesting things about consistently reading and hearing content from quality sources is that you start to notice trends. It is amazing how often the same topics arise at the same time in different places. We use this blog as a way to help you stay on top of the major themes in procurement and supply chain management.
This week’s webinar notes are from a March 25th event presented by Sourcing Interests Group and Denali Group. If ‘getting it done’ is the focus for most procurement organizations, talent and knowledge management are where the rubber meets the road. In the event, we heard Denali’s Managing Partner John Evans and their Director of Recruiting and Staffing Marrena Anderson talk about the growing trends that require additional investments in talent and how to build an effective knowledge management program.
Editor's Note: The application of strategic sourcing and strategic procurement in the public sector have generated a significant amount of discussion from practitioners, thought leaders, and solution providers. If you are interested in reading more about the opportunities that may exist, we recommend Generating Economic Benefit and Growth Through Smarter Public Sector Procurement, a white paper by Colin Cram.
The Moment of Clarity was a joint effort by ReD Associates founding partners Christian Madsbjerg and Mikkel B. Rasmussen. Their careers have focused on studying human behavior, problem solving, and innovation. In this book, they apply what they have learned and observed to the challenges faced by businesses today. It is apparent to the reader that they are avid readers in their own right, and their bookshelves clearly hold titles representing a wide array of fiction and non-fiction topics.
We love vacation. Who doesn't? The glorious freedom from schedules and responsibilities. Time for adventures and to spend with our friends and families. Sometimes we like to plan the next one while we are on the current one. That way the post-vacation blues are not so intense. We can look forward to the 'next big thing' as far as vacation goes anyway.
This week’s webinar notes cover yesterday’s delivery of Ardent Partners’ annual ‘CPO Rising’ report, sponsored by Ernst & Young. The presentation and report are the result of a survey of 273 Chief Procurement Officers and in depth interviews with 24 CPOs. The key word in this year’s report is convergence, as procurement increases their influence over the spend and operation of other functions such as Finance, Marketing, and Business Travel.
Do you remember life before yellow sticky notes? Maybe you are too young. In one of my prior organizations, our note paper was old company newsletters that were cut into note paper blocks. You only use one side so it would not matter what was on the other side. There was nothing confidential so it was all good. It truly was scrap paper.
Several years ago we installed a water filter in our home. We strive to drink water over other beverages and carry reusable water bottles with us to work, the gym and on trips. We will occasionally purchase single use plastic bottles, especially for holidays and large family gatherings.
Editor's note: Buyers Meeting Point would like to thank partner and colleague Jeanette Jones of Cottrill Research for this week's webinar notes. The original posting can be viewed on the Cottrill blog. For our readers without a background in etymology or taxonomies, an ontology is the study of categories of bring as well as their interrelations. In a procurement context, this can most clearly be seen in spend analysis through the category structure and hierarchy used by the company to group and organize transactions.
There are many articles and reports about using Big Data for supplier risk, but there is still confusion about what Big Data is and how exactly one moves forward. Tom Fishburne at marketcartoonist.com succinctly sums it up with this gem, “many companies struggle with small data, let alone big data.”
Our discussions these past few weeks have been about sustainability and procurement. When I came across this blog about Simpa Networks by Lindsay Clinton, I realized it fit our sustainability theme. I also found that it discussed an especially creative approach to making solar energy affordable.
Kaizen Kreativity is the fifth book by Dr. Tom DePaoli, and the third one I have reviewed. Like his other books, Kaizen Kreativity combines examples from his diverse professional past with easy to comprehend definitions and background. His lack of pretension is particularly appreciated since he often relates cases about Lean and Six Sigma. For anyone without experience using these methodologies, the terminology can be off-putting at best, and in the worst case scenario may deter people from realizing their benefits altogether.
There has been a lot of focus in the past year on Supplier Relationship Management, and rightfully so. As the efforts of Strategic Sourcing initiatives begin producing diminishing returns, SRM is heralded by most to be the next step: focusing more on delivering value to the organization and developing relationships that can produce competitive advantages in the market. However, an SRM policy is only effective if the proper suppliers are in place, which is why it is routinely classified as the next step after strategic sourcing. There is little value in curating and managing relationships with suppliers that are not firmly aligned with your organization’s strategic goals.
“Risk management is not a purchasing initiative. It’s an initiative and philosophy that has to be embraced by the entire organization.”
-- Rose Kelly-Falls Senior VP Supply Chain Risk, Rapid Ratings and event panelist
This week’s webinar notes are from a February 13th webinar hosted by IASTA and featuring a panel of speakers. An on demand version of the event is available on their website.
The world has been captivated by the Winter Games in Sochi for 17 days. Our family is glued to the events every evening. When they conclude on Sunday, there will be significant withdrawal in our household and many others next week for sure.
This week’s webinar notes are from a January 23rd event presented by Ardent Partners, and sponsored by Puridiom and BravoSolution. An on demand version of the event is available through Puridiom's site.