Change makes people anxious and frustrated. When a grocery store decides to move their aisles around, the consumer can’t find things easily until they get accustomed to the new system in place. Sometimes, the marketing team also changes the packaging. That favorite cookie or cereal is now hiding on the shelf, similar to the game of “Where’s Waldo”.
I have worked on implementing systems of all kinds in the supply chain. Associates are comfortable with the old processes and techniques and worried about the next new thing. One foundational point, the system has to be rock solid and work smoothly. Period. If it is not ready, don’t implement. This follows along with our discussion on "Do it right the first time, everytime".
I also found that communication and training were critical. You cannot over communicate a change. Tell people frequently and consistently about what is coming. If you don’t, imaginations get moving and can create all types of erroneous scenarios.
A new system that is available but not utilized is very ineffective. This week’s blog pick is the Five Best Practices to Avoid eSourcing Adoption Anxiety by Directworks. I found this article aligns with what I have found as well.
- Vision – Communicate all the who, what, where, when and why’s.
- Skills – Train and perhaps put a ‘train the trainer’ program in place.
- Incentives – WIIFM (what is in it for me?). Why should I change and what are the rewards?
- Resources – Appropriate resources all the way from executive support, project lead and various ‘audience plants’ or advocates.
- Action Plan – Create and publicize the milestones and the timeline. Then execute against it.
Do you have any additions to this list? What have you found works for successful adoption of a new process and technology?
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