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"The Point" is written by BMP Editor Kelly Barner as well as a diverse group of guest contributors.

Continuous Improvement for Procurement Leaders

As parents, we make sure our children have regular visits to the doctor and dentist. This is a routine checkup to ensure everything is on the right track and progressing as expected. In our professional lives, it is good for an organization to have a ‘healthy checkup’ as well.

This week’s article is highlighted by Pymnts. It is a study by IBM after surveying over 1000 CPO’s across 41 countries. This highlights the behaviors of strong procurement teams. New Study separates the World's Procurement Leaders from the Followers outlines 4 differentiators. Reviewing material such as this regularly is akin to having those checkups at the doctor’s office.

One of the differentiators is working closely with the stakeholder. If procurement works in a vacuum or with little interaction, there is less of an opportunity to get it right or improve. In the example below, this is a classic example of the customer wanting a simple tire swing, did not explain it very well and it was designed completely wrong. If there are iterations and fine tuning through the process, the result is most often what the stakeholder requested.

tire swing cartoon

Another differentiator is technology and data. That seems hard to believe in today’s world of being totally plugged in at all times. However, many organizations are still operating with decades old systems and processes. For the world class procurement team to flourish, the resources have to be available in staff, processes and technology.

How would you have responded to this type of survey? Would your CPO have indicated your team has worked towards being leaders? Or would you say that you have some catching up to do? What type of swing would you have built for your stakeholders?

Share your thoughts by commenting below or tweeting us @BuyersMeetPoint.

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Following up is the game changer

We have all had the experience when we asked someone for something or a call back and it did not happen. It always is a surprise and feels good when a person actually does follow through on what they said they were going to do. We certainly set that expectation on others so if you turn that around to yourself, how do YOU do with the follow through?

 

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As we express our gratitude, we must never forget...

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.”  John Fitzgerald Kennedy

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A bird in the hand is worth two in the bush

In other words, what you have is worth keeping. We have been discussing how to retain your employees, helping them to achieve the organizational goals as well as their career growth.

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Blog Pick of the Week: Keys to Success

We all love shortcuts – how can we get something done faster and easier, without as much effort. Sometimes if there is not a shortcut but you are trying a different path, HOPING it will be one, may mean you forget an important step and the result it not what you intended.

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Blog Pick of the Week: Make a difference to a starfish

There is an inspiration story about millions of starfish stranded on the beach and how an old man walking along keeps tossing a few back into the water. There is no way to save all the starfish. However, for some of them, the man picking them up and putting them back in the water does make a HUGE difference.

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No one does it by themselves

If I have seen further, it has been by standing on the shoulders of giants.

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Team Building towards Success

Everyone likes to be part of a championship team and feel like they had a part in winning the trophy. It takes a good ‘coach’ or leader in order for the team to get there.

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Good Customer Service is easy to do – right?

A few years ago I was at the meat department at my local grocery store. I wanted some special steaks to for a dinner party. I spotted them in the case. They looked incredible and I could already taste it coming off the grill. The meat manager said “Wait a minute, I have some fresh ones right here.” He stepped back 10 feet and pulled new ones off the tray. It did not take much and surely made me feel very special.

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Wilderness Survival - First time every time

Surviving in the wilderness is something many of us will never have to experience. Unless you use it as an analogy in our professions which can sometimes fell like we are lost in the forest.

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Blog Pick of the Week: Re-Start those New Year’s Resolutions

We are well underway in 2013. Many of those New Year’s Resolutions are long forgotten for most of us. Some may have stuck and are now ingrained as part of your normal routines.

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Blog Pick of the Week: Leadership Tips from George Washington

 

Leaders from all ages have traits and characteristics that are still pertinent today.

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Blog pick of the Week: What procurement can learn from Steven Jobs

Steven Jobs is an icon and will be missed tremendously at Apple and in the business sector overall. He and the team have built an extremely succesful company and a very strong brand. How does procurement weigh in on all this? 

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