Not knowing how to buy products and services can be frustrating for employees, often leading to purchases made outside of negotiated contracts. This maverick spend can result in costly procurement inefficiencies, equaling up to 10% savings degradation by using the wrong supplier, price or purchasing channel. The Hackett Group recently studied the user experience in requesting goods and services to better define how procurement can improve purchasing compliance. Users and purchasing leaders told us what works and what doesn't in building a better buying process.
Participate in this webcast to improve your understanding of:
- How end users feel about the buying process
- How to drive employee awareness of the proper buying channels and procurement policies
- Suggested procurement process fixes for increasing spend compliance
- Categories where maverick spend tends to be most common