All procurement organisations struggle to fully demonstrate the ROI of their activities: your team might be doing great things, but do your internal customers know the value of engaging with you? If you can be more transparent and more oriented to stakeholder needs, you can drive adoption, secure buy-in and become a champion of spend and supply market intelligence, rather than simply a process to be undergone. By adapting your use of data, your interface with users all over the business and the ability of your team to work more closely with business partners, you can unlock new potential for collaboration and value.
This discussion will bring expertise from research, vendor market and corporate experience to share in-depth examples, industry viewpoints and insight on where you can tackle this vital challenge.
Share your questions and gain practical ideas on where the opportunities are to improve S2P and how you can turn technology to your advantage.
In particular, the session will focus on:
- What kind of an experience of buying should users have and how can you give them a view that makes them more effective?
- What should the customer experience of spend data be and how can procurement be the translator of that data to empower decision making?
- What changes can you make in the short-term to have an impact