Amazon has turned the business landscape on its head. Netflix has transformed the entertainment industry. Uber has revolutionized the transportation industry. Aerospace firms are feeling the squeeze. Are you ready for what’s next?
According to LMA Consulting Group’s research study, The Amazon Effect: How Higher Customer Service Standards Impact Your Business and What You Can Do to Thrive, customers are no longer satisfied with quality products delivered on-time; instead, they want rapid delivery, “go the extra mile” partnership type service and collaborative R&D/ design. Creating a resilient end-to-end supply chain is no longer a differentiator; it has become a “must” for navigating disruption and achieving peak performance. This presentation will feature an interactive discussion on strategies and methods for creating a resilient supply chain. In addition, instead of reacting to disruption, we’ll explore ideas to turn that on its head –why not become the disruptor?
Lisa Anderson Founder & President, LMA Consulting Group Inc
About the speaker: Lisa Anderson is the founder and president of LMA Consulting Group Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation that maximizes the customer experience and enables profitable, scalable, dramatic business growth. She has worked with clients ranging from closely-held to private-equity backed to large, complex, global organizations. Lisa has been named in the Top 46 most influential in Supply Chain by SAP, a Top 40 B2B Tech Influencer by Arketi Group and a Top 50 ERP Influencer by Washington-Frank. She recently published, I’ve Been Thinking, an inspiring collection of 101 strategies for creating bold customer promises and profits. She is a regular content contributor on topics including providing a superior customer experience with S&OP, advancing innovation, and navigating growth and change and is regularly interviewed & quoted by publications such as Industry Week & WSJ.