"...unmanaged travelers achieve better business trips, are more satisfied with their business travel – and here’s the kicker – don’t spend any more than their managed traveler counterparts."
-- Scott Gillespie, "Why Bother Managing Travel?" Managed Travel 2.0: 22 June, 2012.
Procurement’s role with regard to travel spend has been steadily expanding. “While travel budgets, by and large, bounced back during the economic recovery period (those enterprises that were able to recover quickly after the downturn understood the relative importance of business travel), something was different than it was in the past: procurement’s touch could be felt more firmly within the category.” With procurement’s influence came new measures of performance than were used to evaluate travel spend in the past.