You are creating a supplier scorecard. Where do you get the data from and what questions do you ask?
The world is changing.
Today’s eSourcing Wiki-Wednesday topic is Aligning SPM to your Firm's Goals.
The esourcing wiki articles are focusing on Supplier Management. With good reason – it is becoming more and more important to make sure this activity is part of the process with your procurement team.
This article from HRteam.com makes the point of how things have changed. Individuals are no longer just managing an internal team but often very complex external team members as well. They could be suppliers or outsourced functions being performed by service providers.
This discussion focuses on FAQ’s but more importantly what skills do your associates need in order to perform this function well. Do they need training and how do they get that? Here are some common concerns for your team:
- How do I get share of mind? We are not their only customers.
- How do I make sure that they deliver against the standards that are agreed?
- What happens if they do not perform against the KPIs? How do I escalate the issue?
- We do not want to get to the point of waving a piece of paper, shouting "breach of contract"
- How much time do I need to spend measuring their performance?
- How do I make supplier reviews an effective forum?
- How much time do I invest in developing the relationship?
- Do I want a supplier or a partner relationship?
- They are critical to our business, who has got the greatest leverage?
The message here is to make sure your staff has the proper tools in the toolkit to build the relationship to become a true collaborative partnership.
Have you found any training materials that are helpful for Supplier Management? What was the most useful tool and what would you recommend?
The reality of today’s 24/7 highly interconnected professional environment is that work follows us home whether we like it or not. We get emails during dinner, invites at the grocery store, phone calls during our kids’ hockey practice and text messages while we’re trying to get from one place to the next. Even when we are successful in the effort to have some kind of personal life away from the pressures of the office, we know they are waiting for us, just across the room, on that addictive little device.
In this week’s Procurement on YouTube post, we are going to look at one source of supply risk and that is resource scarcity. As procurement professionals, we pride ourselves for our ability to buy quality goods and services at an efficient price. But what if the materials we need to buy are not available? In this video, Edmond Cunningham, a member of PA Consulting Group, gives a brief overview of the approaches companies make take when faced with resource scarcity.
We have some active discussions in the Buyers Meeting Point Group on LinkedIn, most recently, an exchange about what makes a good buyer. Ironically, it was asked by someone who is not a buyer themselves.
Our daughter is working on perfecting the recipe for cranberry jam. Some have walnuts, some with various spices and some just the original mixture of sweet and tart. In that quest, she is following the DMIAC problem solving methodology without realizing it.
In this week’s Procurement on YouTube post, we are going to continue down a path we started with the March 9th Buyers Meeting Point blog pick of the week. Each week, my partner Cindy Allen Murphy selects a single blog post to focus on. Sometimes they are direct from one of the well-known supply management thought leaders, but other weeks she pulls interesting topics from a wide range of general business, industry, and professional development sources. Last week she chose to highlight a post by customer service author and speaker Shep Hyken.
In this week’s Procurement on YouTube post, we’re going to hear from GreenBiz and Trucost on sustainable supply chains. The conversation takes place between Joel Makower, Executive Editor of GreenBiz Group and Richard Mattison, CEO of Trucost. Trucost insn’t new to the supply management space. In 2011, Trucost and Rosslyn Analytics worked together to launch the first sustainable procurement app, and their partnership continues to this day.
In this week’s Procurement on YouTube post, we will see a clip on preparing for negotiation from Positive Purchasing, a firm that specializes in providing education & training, consultancy support, a best practice purchasing toolkit, and online learning resources.
The ISM-New York Report on Business is released on the second business day of each month at 9:45 AM Eastern. Buyers Meeting Point has been following the ISM reports on business for two years, helping you apply information from the indexes (which is collected from procurement professionals) to your own work. The most important thing to keep in mind when reading this report is that no one number represents the findings of the report; each piece of data only has value when considered as part of a trend - relative to the month(s) or year before.