Business leaders of all stripes may be familiar with the philosophy of customer-centricity embraced by retailers in recent years. From acquiring new customers and delivering a truly rewarding customer experience to creating a lifetime of customer loyalty, embracing customer centricity can be a game-changer in terms of achieving business results.
Join thought leaders Amy Fong, Associate Principal at The Hackett Group, and Amit Duvedi, VP of Business Strategy at Coupa, for a live discussion on why finance leaders should apply customer-centered concepts to internal customers, employees and managers.
- How omnichannel engagement makes multiple buying channels (e.g., help desks, self-service online catalogs, third-party aggregator sites) available anywhere and anytime to employees
- Routing employees to a preferred supply source and process/transaction path through a simple, retail-like business-to-business experience
- How buying-process status information upfront through self-service tools and making approvals easy lets employees and managers conduct many tasks themselves with greater efficiency and accuracy.