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WEBINAR: The Value of Internal Customer-centricity for Finance Leaders: Lessons from the Retail World (Coupa, Hackett Group)
Wednesday 31 May 2017, 02:00pm - 03:00pm
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Business leaders of all stripes may be familiar with the philosophy of customer-centricity embraced by retailers in recent years. From acquiring new customers and delivering a truly rewarding customer experience to creating a lifetime of customer loyalty, embracing customer centricity can be a game-changer in terms of achieving business results. 

Join thought leaders Amy Fong, Associate Principal at The Hackett Group, and Amit Duvedi, VP of Business Strategy at Coupa, for a live discussion on why finance leaders should apply customer-centered concepts to internal customers, employees and managers. 

In this webinar, we will discuss:
  • How omnichannel engagement makes multiple buying channels (e.g., help desks, self-service online catalogs, third-party aggregator sites) available anywhere and anytime to employees
  • Routing employees to a preferred supply source and process/transaction path through a simple, retail-like business-to-business experience
  • How buying-process status information upfront through self-service tools and making approvals easy lets employees and managers conduct many tasks themselves with greater efficiency and accuracy.


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