When we talk about procurement transformation, we typically focus on two areas:
- The changes we need to make, and
- Our vision for the department’s future.
While these are important areas to consider, they neglect an equally critical component of the diagnostic process - a study of the friction between procurement and the rest of the enterprise. When initiating a transformation, procurement needs to focus on the current problems at hand, and nearly every organization can count internal friction among these problems. If Procurement fails to directly and immediately address this friction, transformation efforts have no chance of succeeding.
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