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Global services saw dramatic shifts in 2019 across multiple areas, including: a notable rise in the share of business process outsourcing deals vs. IT outsourcing transactions; an increase in the number of short-term contracts; an increase in Global In-house Centers / Global Business Services setups by small enterprises; and, growth in center setup activity in onshore geographies.
But what do these shifts mean for 2020? And for your organization?
This webinar, which will provide a preview of our upcoming Market Vista™ Annual Report 2020, will present these changes and others – within the context of what lies ahead for global services.
We’ll share likely trends for 2020 and the keys to success in the context of rising uncertainty. You’ll want to join to understand the imperatives your organization must consider.