Skip to main content

Industry Calendar

WEBINAR: Making Cognitive Real - The Transformation of Service Agents (HfS Research)
Thursday, March 23, 2017, 11:00am - 12:15pm
by This email address is being protected from spambots. You need JavaScript enabled to view it.

Virtual agents are using cognitive computing and AI to move beyond traditional conversational services, toward services that execute process steps or even are capable of performing self-remediation. IPsoft’s Amelia is a compelling example, and one of the most mature solutions available today. 

In this webinar, experts from HfS Research, IPsoft, SEB Bank, and University of Missouri-St. Louis/MIT CISR discuss the rise of the Virtual Agents. 

Attend and learn: 

- Why leading organizations are investing in Virtual Agents to deliver top-notch Customer Experience 
- How Virtual Agents are helping organizations reach the Digital OneOffice endgame – and why that matters 
- How Virtual Agents fit into the broader Intelligent Automation Continuum 
- Why service orchestration is the cornerstone of successful Virtual Agent services 
- Where do human agents fit in? 
- Lessons from IPSoft’s Amelia Clients

CLICK HERE TO REGISTER

0
Shares