Benchmarks deliver factual insight and transparency into business operations, identifying performance gaps and opportunities for improvement. This Town Hall will examine how benchmark analyses are essential to an effective outsourcing negotiation, contracting and management strategy, specifically focusing on their role in today's complex, multi-sourced environments. We will combine strategic and tactical perspectives and discuss how benchmarks enable an organization to align long-term operational goals and drive transformational change, and at the same time ensure that each individual contract within the provider portfolio conforms to market standards. Points addressed will include how benchmarks contribute to competitiveness of in-sourced and outsourced operations, leading-edge contracting practices, and ongoing operational efficiency.

You will learn:

• Traditional role/benefits of benchmarking
• Keys to effective benchmarks
• Strategic and tactical roles of benchmarking
• Benchmarks in a mulit-vendor operating environment

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