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Designing a Meaningful Set of Performance Metrics for Every Contract (SIG)
Wednesday, September 10, 2014, 01:00pm - 02:00pm
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Designing a Meaningful Set of Performance Metrics for Every Contract
Presented by: Dawn Evans, President & CEO, SIG
Do you know the value of your metrics? Are they costing you money, saving you money, or worse yet - causing a rise in quality and service failures? Do you know if you are driving meaningful behavior?
Join this interactive, open-mic Town Hall Teleconference where we will:
- Explore how "unit based metric comparison" can lead to the right results.
- Discuss how to create metrics that are balanced, measurable and fair to all parties.