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Digital disruption is no longer new – some industries have already been shaken up by evolving digital business models, while others are in the throes of being impacted. This is the new normal for enterprises, and we need to develop actionable strategies to survive and compete in this post-digital world.
In 2017, it’s all about enterprises being digitally capable of engaging their customers in real time using immersive communication channels, supported by intelligent unified operations that can enable their business to pivot to remain competitive.
The HfS 2017 research theme is all about “making it real”. We will explore the experiences, dynamics, intentions, challenges and opportunities of thousands of enterprises in their quest to align their operations to meet the rapidly changing needs of their clients.
In this webinar, the HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda.
Hear about our plans for 2017 research across the following areas:
The Intelligent OneOfficeTM: Taking an “outside-in” approach to Intelligent Operations, breaking down the barriers between the front and back offices.
The New Normal for IT Services and Strategy, Business Operations and BPO and Cognitive Automation
Industry-specific dynamics for banking, insurance, energy, utilities, manufacturing, healthcare, life sciences, travel and retail industries