Making the decision to outsource and finding the right outsourcing partner can be a daunting task. It is crucial to define specifically what and why you are looking for in an outsourcing partner before taking the next steps. The fact is that only 26% of companies have a well-developed strategy to improve customer service. Even more disturbing is that each customer relationship abandoned or lost to a competitor costs companies almost $300 (million?) annually and costs the U.S. economy $83 billion a year. Clearly, the advantages of outsourcing in managing the customer relationship are far-reaching. But where do you begin?

To help you choose wisely, this webinar will examine the reasons why companies decide to outsource and will explore the varying relationships between companies and their outsourcing providers. This compelling discussion will cover:
• Weighing key factors in the outsourcing decision
• Reviewing the benefits...reducing operating costs, optimizing value and gaining access to cutting edge technology
• Defining the relationship...transactional relationships, customized partnerships and value- added relationships

Featured Expert Speaker:
Matt Driscoll, Executive Vice President, West Business Solutions
Mike Beals, CEO, Selah Group

This timely webinar will help you confidently embark upon new outsourcing relationships, as well as re-evaluate and revitalize your current partnerships.

CLICK HERE TO REGISTER