Attend this webinar as Heather Miller, Corporate Card administrator, Apollo Group Inc., shares how conducting internal surveys helps to bridge the gap between what you think about the card program and cardholders’ experiences. By implementing cardholder feedback, you form a partnership with them and they become more invested in the card program, leading to an increase in compliance.

In this session, Heather will:

• discuss the benefit of incorporating a survey into your Corporate Card program
• explain how to write an effective survey question
• describe how to create an action plan from your survey responses
• explore Apollo Group’s survey results
• show how Apollo implemented feedback into the Corporate Card program

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