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Effective Vendor Management in a Cloudy World (Gartner)
Tuesday, December 17, 2013, 09:00am - 10:00am
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The keys to effective vendor management must change, as services providers adapt to cloud, mobile, social and information-centric delivery models. Vaguely constructed SLAs and immature operating models constitute a new level of risk to the buyer, and change the very nature of the relationships, processes and techniques that must be applied to effectively evaluate and manage vendors.

Discussion Topics

  • How cloud, mobile and social are changing the roles and responsibilities of vendor management
  • How the Nexus of Forces is changing the nature and risk of service delivery
  • How these changes impact vendor contract and relationship management
  • What new competencies and processes are needed for effective vendor management

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