Travelers are demanding more from managed travel programs and suppliers. Compared to a year ago, service delivery has become more important than costs for some, according to results of a new study from The BTN Group and American Express Global Business Travel.  While cost containment continues to be a top priority of most managed travel programs, results indicate that service is especially important as it relates to travel management companies, online booking and duty of care/traveler tracking providers. So how are travel managers and buyers balancing the demands?

Hear survey highlights and leading practitioners discuss the trends and how they are finding new ways to measure the value of their programs, suppliers, contracts and savings during this one-hour webinar. Join The BTN Group and sponsor American Express Global Business Travel for the presentation and participate in the live Q&A to follow.    

Key Takeaways:

• How are companies balancing service and costs
• Key cost benchmarks companies are tracking  
• Measuring service performance

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