Determining the potential applicability of Robotic Process Automation (RPA) to the delivery of IT and business processes is one of the areas of greatest strategic importance for enterprises and service providers delivering front, middle and back office solutions. The deployment of these intelligent automation solutions are a major component to being able to move into the future As-a-Service Economy. This movement has major implications for the current workforce of today and tomorrow as the availability of scaled virtual workforces becomes the norm. Although, how that manifests itself in each organization may be significantly different as are the approaches that different RPA vendors are offering.

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