Event list
Customer-Centric Service Design (The Hackett Group)
Thursday, July 14, 2022, 10:00am
by This email address is being protected from spambots. You need JavaScript enabled to view it.
How can your global business services (GBS) organization truly focus more on the customer and offer an “Amazon-like” experience?
In this 45-minute session, we will:
• Discuss how customer-centric service design has become one of the 10 characteristics of Digital World Class™ GBS organizations
• Define the customer experience and understand its value
• Teach how to embrace customer-centric service design methods and culture
• Learn how to view processes through a customer’s lens
Featured Speaker
• Penny Weller, North American Global Business Services Advisory Leader, The Hackett Group