Event list
10 Behaviours that Separate C2C Process Top Performers from Worst Performers (The Hackett Group)
Wednesday, July 19, 2023, 10:00am
by This email address is being protected from spambots. You need JavaScript enabled to view it.
Looking at key performance metrics across the C2C process you will often be surprised by the yawning gap that exists between a Median Performer (not even worst performer) and a Top Performer. Let’s examine a few examples here provided by leading Benchmarking firm The Hackett Group:
1 – Customer Billing Rework:
- Top Performer: 1%
- Median Performer: 3%
2 – Average Time to Apply Cash:
- Top Performer: 1.0 days
- Median Performer: 1.3 days
3 – Invoices that Result in AR Disputes:
- Top Performer: 1%
- Median Performer: 2%