As enterprises grow in complexity and geographic diversity, it becomes imperative to adopt evolved sourcing strategies which are better aligned to the overall enterprise business strategy and can comprehensively address the sourcing needs of the enterprise. Many sourcing models in the industry like 3rd party managed services, SSCs or GICs are mostly an either/or model, which does little to integrate the efficiencies of both the 3rd party vendors as well as internal sourcing capabilities. There is a growing need to integrate these different models to devise an efficient sourcing strategy that aligns with the enterprise business strategy. The answer to such transformative and integrated multi-sourcing models has resulted in the evolution of Global Business Services (GBS).

Different organizations approach GBS enablement differently, but they all aspire to achieve an advanced, mature and well-organized GBS sourcing structure. GBS adoption, like other sourcing models, traverses through various levels of maturity and growth. A periodic assessment of the status of GBS evolution within an organization creates opportunities to benchmark against the market trends and adopt new practices, methodologies and tools to further evolve and grow the model.

This session is aimed at defining the different levels of GBS maturity, through a GBS Evolution Model, and introducing you to the GBS Evolution Assessment. The session would also focus on highlighting the benefits of evolving your GBS model. If you represent a GBS organization looking to evolve to the next level of maturity, or if you are just setting out on your GBS journey and want to know how to climb that next step, you must plan to attend this session. If you know very little about GBS and want to know what GBS is all about, you must plan to attend.

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