Industry Calendar
10 Behaviours that Separate C2C Process Top Performers from Worst Performers (The Hackett Group)
Wednesday, July 19, 2023, 10:00am
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Looking at key performance metrics across the C2C process you will often be surprised by the yawning gap that exists between a Median Performer (not even worst performer) and a Top Performer. Let’s examine a few examples here provided by leading Benchmarking firm The Hackett Group:
1 – Customer Billing Rework:
- Top Performer: 1%
- Median Performer: 3%
2 – Average Time to Apply Cash:
- Top Performer: 1.0 days
- Median Performer: 1.3 days
3 – Invoices that Result in AR Disputes:
- Top Performer: 1%
- Median Performer: 2%