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July 25-29: Perfect Supply Chain Storm and RPA-enabled Customer Experience


It is easy to agree that businesses should have to alter how they operate to preserve the environment. But who do we want interpreting Congressional legislation and turning it into rules? How clear does Congress need to be so that the EPA, for instance, has clear marching orders? Listen to the latest episode of Dial P for Procurement: Refillable v. Recyclable: The EPA Takes on Domestic Production or read part of the story in the Friday 22nd edition of the Procurement Buzz newsletter on LinkedIn.

If you are planning your virtual procurement event schedule beyond this week, I recommend ‘3 Ways to Stay Afloat through the Supply Chain Crisis: A Distributor’s Story (Enable & Supply Chain Now) on August 2nd.

And now for this week’s recommendations…


The Perfect Storm: Managing Supply Relationships in a Time of Chaos (World Commerce &Contracting)

July 25th at 10am ET

Not only can we all use more input to weather the seemingly unending supply chain storm, but this event also features a fantastic speaker on one of the topics he knows best. Dr. Rob Handfield will speak about the latest research and forecasts for the future. If you don’t think you can make it live, sign up anyway and you’ll receive a recording via email afterwards.


What Does RPA Have to do with Employee Engagement and Customer Experience? (IRPA AI and NICE)

July 27th at 11am ET

The more I learn about customer experience, the more I realize that it doesn’t really matter whether “customers” are internal or external. It is the same ideas, approaches, and priorities that improve the experience regardless. Join Maor Revah, Head of Business Development for Advanced Process Automation at NICE, Mehdi Nafe, CEO and Co-Founder at Novelis Group, and Daniel Goodstein, President of the Institute for Robotic Process Automation & AI and Digital Enterprise Institute. 





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