Would You Buy From You?

If you were to review your own procurement team’s achievements and capabilities from the perspective of a customer, would you buy from you? The principle of using an internal business function which i...

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Instant Customer Service Feedback for Procurement

If you’ve spent any time on our site this week, you’ll see that we are having a customer-service centric week. It all started when I attended last week’s Next Level Purchasing Association webinar where Peter Nero of Denali Group shared his thoughts on what is next for procurement. The answer was better customer service.

As a follow up, we spoke with The Sales Guy about the kinds of internal customer service he thinks procurement can provide, and this morning we read the Wikipedia article on customer service. We’re not looking to turn procurement into a transactional call center, but some of the traditional wisdom about how to keep your customers happy applies to the relationship between us and our internal stakeholders.

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Recommended Webinars October 15-19: Common RFP Pitfalls and Connecting End-Customer Demand

This is a ‘sleepy’ week on the BMP events calendar, but don’t worry! If you had something else in mind, there are already 7 webinars on the calendar for next week.

If you’re looking to plan your webinar schedule beyond this week, I recommend ‘Are you really MANAGING Procurement? (Or Does Stuff Just Happen…)’ on October 23rd from Per Angusta, Peter Smith (Spend Matters UK/EU), and Glen Lovett, Head of Group Procurement at FirstGroup.

BTW: If you haven’t already, sign up for our mailing list to be sure you get my weekly recommendations in your Inbox each Monday.

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Recommended Procurement Webinars for May 29 – June 2: Uberization, Customer-Centricity, and a Mystery RPA case study

This is a short week with Memorial Day in the U.S. and a Bank Holiday in England, but that didn’t prevent companies from scheduling webinars. In addition to the events below, the May ISM-New York Report on Business will be released on Friday at 9:45am ET. Click on the title of each webinar below to view the full description and register. You can also check out my notes from one of last week's webinars, The Digital Procurement Era, presented by Dr. Rob Handfield.

BTW: If you haven’t already, sign up for our mailing list to be sure you get my weekly recommendations in your Inbox each Monday.

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Best Procurement and Supply Chain Webinars 6/27 – 7/1

This week – which is a little slow because some lucky people have Friday off in advance of the July 4th holiday on Monday – is a unique assortment of webinars taking place ‘anyway.’ Two events on direct spend and one that looks at one of the weaknesses in the procurement customer service program. Click on the title of each event below to view the full description in our events calendar and to connect to their registration pages.

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